Looks like GuidanceSoftware / Guid support forum is not working

I've run into issue with new EnCase v7.12 during Encase Advanced trainign, processor start to die with error messages. Almost same problem happened before and solution was listed  on of the support forum topics, Looks like GuidanceSoftware (now Guid) decides to move from old support forum to new one, it was announced about month ago and looks like it is not working yet.
It was announced that old accounts are not migrated and now  there are some issues with creating new accounts, so effectively it is not working . Some of our customers already asked us what is going on and what are that doing wrong. Extremely unpleasant situation.
It was so embarrassing trying to log in, creating account and getting strange messages about email being already used. Maybe to most comic moment was during password reset effort when I've tried to guess answer to secret question
It was almost same situation with partner portal some time ago and it takes quite a lot of time to resolve. Partner web is not critical but a support forum is, especially for such troublesome version as v7 is critical, Looks like bad luck or bad decisions continues plague EnCase, even after cosmetic re-branding and huge product name changes.